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## CASE STUDY

*“ShipHawk empowered us to increase our operational*  
*efficiency by more than 100% and is reducing our*  
*average shipment cost by more than 13%!”*

**KYLE MUENCH,** *VP Operations for Ergomotion*

**BY THE NUMBERS**

**Efficiency**  
 **Improvement of**  
**over 100%**  
**processing orders**

## The Challenge

**2-3x**  
**faster than**  
**pre-ShipHawk**

**Eliminated**   
**manual entry for**   
**international**   
**shipments**

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## The benefits of finding the right shipping partner for every package:

How Ergomotion is increasing their efficiency by more than  
100% while reducing their average cost per order.

Ergomotion was single sourcing their parcel shipping service with UPS. To  
support their operation, they took advantage of UPS’ powerful on-premise  
solution, UPS Worldship, to process orders as they were created and  
synchronized from their ERP.

While this enabled Ergomotion to grow and scale their parcel operation,  
it also limited their productivity and ability to drive down costs. They were  
limited to only using UPS, regardless of how their customer concentration and  
order processing need changed over time. Ergomotion sought out a platform  
to reduce costs, increase efficiency and offer the flexibility they needed to  
support a growing, thriving operation.

## The Solution

## to the number of  
## service providers  
## they can now add

*“At Ergomotion, our customers are our top priority. While UPS has been a*  
*great provider for us and continues to be, we really needed the flexibility to*  
*work with carriers and services that both drive our costs down and fulfill our*  
*customers’ needs.”*

**NIKUNJ PATEL,**

## cost reduction

Enter ShipHawk. ShipHawk offered Ergomotion powerful shipping automation  
and order fulfillment software that gave them the ability to leverage their long  
standing relationship with UPS while also bringing other national and regional  
carriers into the mix without increasing operational overhead.

---

*“ShipHawk automatically selects the right carrier and service for every order - so we’re always pro-*  
*cessing orders with the right service at the best price available.”*

**KYLE MUENCH,** *VP Operations for Ergomotion*

Ergomotion was able to replace their UPS Worldship system, integrate with their ERP to synchronize  
orders and let ShipHawk do the heavy lifting when it comes to selecting the right service for each order.

*“ShipHawk has given us a new level of visibility throughout our fulfillment operation. We’re excited to*  
*see how we can use this data to drive even more efficiency and cost saving for our business.”*

**KYLE MUENCH,** *VP Operations for Ergomotion*

## Want to see more?

Check out Ergomotion’s video testimonial [here](#).

## About Ergomotion

Since its launch in 2005, Santa Barbara based, Ergomotion has relentlessly built a culture of innovation,  
superior product design and industry-best service to push every boundary of functionally beautiful living  
spaces. Today, Ergomotion sells adjustable foundations for top-selling brands like Serta, Beautyrest,  
Tempurpedic and more, world-wide.

## About ShipHawk

ShipHawk is a shipping automation and intelligence platform that helps businesses save money, increase  
operational efficiencies, and gain data-driven insights throughout their fulfillment process.

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